Help Center

For owners

• Billing, credits, and auto-recharge

  Manage your Yapper subscription, update your payment details, view AI usage costs, configure auto-recharge settings, or close your account.

• Deleting your account and data

  How to permanently delete your Yapper account, cancel your billing subscription, and remove all workspace data.

• Getting set up: your first conversation with Yapper

  Complete your initial setup and train your assistant directly through WhatsApp, Instagram, or Messenger.

• Team members, roles, and who sees what

  Invite team members, assign owner, admin, or member roles, and control which senders and customer conversations they can access.

• The Yapper API: connect your own software

  Connect Yapper to your CRM or external software to sync data and automate customer workflows.

• Webhooks: get notified in your own systems

  Push conversation events and phase transitions to your CRM or other systems in real time.

• WhatsApp blocked my account or number — what now

  What to do when your WhatsApp Business account or phone number is blocked, restricted, or disabled by Meta.

For admins

• Connect a Facebook Messenger sender

  Connect a Facebook Page to Yapper so the assistant can automatically receive and reply to Messenger DMs.

• Connect a WhatsApp sender

  Connect a new WhatsApp Business phone number to Yapper to start automatically replying to customer messages.

• Connect an Instagram sender

  Connect your Instagram professional account to Yapper so your assistant can reply to direct messages and comments.

• My sender isn't replying — checklist

  Troubleshoot why your assistant has stopped responding to customer messages on your connected channels.

• Opt-outs and contact preferences

  Stop automated messages to a customer, manage opt-outs, or pause template and follow-up updates.

• Phases: the stages of a customer conversation

  Organize customer conversations into custom stages, track where customers are, and automate follow-ups.

• Playbooks: how your assistant knows what to do

  Create, customize, and manage playbooks to instruct your assistant on how to handle customer conversations.

• Reports and conversation analysis

  Generate and view detailed analysis reports on a customer's conversation history and files.

• Senders: your connected numbers and profiles

  Manage your connected phone numbers and social profiles, assign playbooks, and understand how Yapper routes messages across multiple channels.

• Template paused or rejected; quality rating drops

  Resolve templates that are paused or rejected by Meta, and protect your sender quality rating from customer reports.

• The Handbook: what your assistant knows about your business

  Update the facts, products, prices, and policies your assistant uses to answer customer questions.

• WhatsApp templates: message approval for outreach

  Create and send WhatsApp templates to message customers outside the 24-hour reply window.

For team members

• Contact Yapper support

  Reach Yapper's support team, ask the built-in assistant a question, and get a human to help when the assistant can't.

• Escalations: when the assistant hands off to you

  Respond to conversations that require human help, configure escalation notifications, and resolve account-level alert issues.

• Maintenance windows

  Understand why the dashboard is temporarily unavailable or why the assistant has paused replies.

• Scheduled messages and follow-up batches

  Schedule automatic follow-up messages for individual customers or send bulk template message batches.

• The Inbox: reading and joining conversations

  Read customer conversations live, reply as a human, pause the assistant for a customer, and find older conversations.